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IP Dish Satellite Internet Service

Directway Satellite Internet for the Middle East

Frequently Asked Questions

Questions

Answers

Q: How can I get an IP Dish system?

A: Use our Order Form and we'll get back to you right away.


Q: I already have Direcway equipment - can I order service from you?

A: Direcway terminals are licensed to operate with a specific Direcway Hub. We can provide you service, but will need to replace your Direcway DW4020 or DW6000 terminal. Contact us and we'll help you with this?


Q: Can I use equipment I bought in the US with your service?

A: Equipment purchased in the US operates on different frequencies and uses a different dish size. Also, Direcway equipment isn't licensed to operate on other hubs. You can contact us for more information.


Q: Can you ship equipment to an APO address for Iraq?

A: All of our equipment is shipped FOB Dubai. We can ship via DHL or other carriers, but not to an APO.


Q: What are your equipment specifications?

A: We reqiure the use of a 1.2m Dish, 1w or 2w ODU and DW4020, DW6000, DW7000, or DW7700. For more detailed information, please contact us.


Q: Can I use VoIP, online games, video chat, etc?

A: IP Dish does not block the use of any IP-related service. However, because of the inherent latency of using satellite connections, some applications may experience delays. While we do provide excellent service, we can't guarantee that any of these applications will work at the speeds you may want.


Q. How do you secure my Internet connection?

A: All Internet traffic from our NOC to your remotes is encrypted using 128 bit encryption. Also, we use private IP Addresses and Network Address Translation to ensure that your IP address is hidden as it transits the Internet.


Q: Can you provide static public IP addresses?

A: These are available on a limited basis. Please contact us and we'll discuss it with you.


Q: Do you have local resellers?

A: In most locations, we do have local resellers who can provide you with equipment, installation and more. Currently, we have resellers in most major countries except for Iraq, where we sell service directly.


Q: What are your service prices?

A: Please contact us and we'll refer you to a local reseller who can give you pricing.


Q: Can you provide service everywhere in the Middle East?

A: We can provide service in most every country in our service area. Due to regulatory restrictions we are currently unable to provide service in UAE, Iran, Syria and Sudan.


Q: Do you provide 24/7 support?

A: Yes, we provide 24/7 support via E-mail from our NOC.


Q: Is my bandwidth shared?

A: With Direcway, you are buying a shared network access. This means that you'll have the ability to access up to the burstible capacity on your service level, but we can not provide a CIR or guarantee of bandwidth.


Q: Is IP Dish's service one way or two way?

A: Our Direcway service is a two-way Internet connection, offering you the best speed and network connection possible.


Q: Do you also sell dedicated services?

A: Yes, IP Dish has a range of other service options, including SCPC and more. Please contact us for more information.